Refund Policy | HeadshotPhoto.io

We at HeadshotPhoto.io are committed to providing high-quality, realistic, and professional AI-generated headshots to our users. Your satisfaction is our priority, and we aim to make your experience seamless and enjoyable. Please review our refund policy to understand the terms under which refunds may be issued.

Refund Eligibility

Refunds are considered under the following circumstances:

1. Technical Issues:

  • If the generated headshots do not match the description or fail to meet the promised quality due to a technical error on our end.
  • If you experience a failure to receive your headshots within the stated delivery timeframe (2–3 hours).

2. Payment Errors:

  • If you were charged more than once for the same order.
  • If an incorrect amount was charged due to a system error.

3. Unfulfilled Orders:

  • If we are unable to process your uploaded photos or complete your order for any reason.

Refund Exclusions

Refunds will not be issued under the following conditions:

  • Dissatisfaction with headshots due to subjective preferences (e.g., style, background choice).
  • Incorrect photo uploads that do not meet our photo guidelines (e.g., blurry, low-resolution, or non-compliant images).

Refund Request Process

To request a refund:

  1. Contact us at [email protected] within 7 days of receiving your order.
  2. Provide the following details:
  • Email ID used
  • Reason for the refund request

Refund Resolution

  • Refund requests are reviewed within 5 business days of submission.
  • If approved, the refund will be processed within 7–10 business days and credited to the original payment method.

Modifications to the Policy

We reserve the right to modify this refund policy at any time. Any changes will be reflected on this page, and users are encouraged to review the policy periodically. For further assistance, please reach out to [email protected].